Shipping policy

Thank you for choosing Xistence! We are committed to delivering exceptional products and ensuring your shopping experience is convenient and enjoyable. Please review our shipping policy below.

Shipping Methods

We offer standard and expedited shipping options to accommodate your needs.

  • Standard Shipping: Orders are typically processed within 1-3 business days. Once shipped, delivery times vary based on your location and shipping method. You will receive a tracking number via email to monitor the status of your shipment.
  • Expedited Shipping: If you need items sooner, we offer expedited shipping at an additional cost. Orders placed with expedited shipping are prioritized first and are typically shipped within 1 business day.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, shipping method selected, and destination address. You can view the shipping costs for you orders during checkout.

International Shipping:

We currently do not offer international shipping.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to monitor the status of your shipment. 

Shipping Delays:

While we strive to deliver your orders in a timely manner, please note that shipping delays may occur due to unforeseen circumstances. This includes but is not limited to: weather conditions, carrier delays, or peak holiday seasons. We appreciate your patience and understanding in such situations.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.

Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. xistencestore@gmail.com

Thank you for shopping with Xistence! We appreciate your business!